Customer Service (dealing with complaints or difficult customers)
Food related legislation (Chapter 132) and licenses
Certificate inn Fusion Course
ISO 22000 Accreditated(Fehd)
Basic Human Resources Management / Hong Kong labor legislation
Purchasing Operation
Restaurant Technology and Information Operation
Basic Skills in Supervision
Restaurant English
Programme Duration:
5 months part-time
27th May to 20th November 2008
Every Tuesday & Thursday (3.00pm - 5.30pm)
Totl 50 Sessions, 2 hours examination
Teaching Mode:
Cantonese (supplement with English and French Terminology)
Fee:
HKD14600
Entry Requirements:
IELTS 4.5 or above
Professional Exams:
ISO 22000 recognition
Aim & Objectives:
The Certificate in Restaurant Operation and supervision is designed to provide to enter or those already working in the Restaurant Industry.
Award & Assessment:
Upon completion of all 11 modules successfully, students will receive a Certificate in Restaurant Operation and Supervision from Penasia School of Continuing Education.
Attendance: A minimum attendance of 85% per module is required.
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